Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.

Chris Rinaldi

Chris Rinaldi, President and CFO of Jacobs Music joined the company full time in 1993, after spending most of his life being around the family's piano business. This coupled with six years of business school and six years of music lessons made a career in the music product industry inevitable.  Chris received his B.S. and M.B.A. degrees from the Wharton School of the University of Pennsylvania. He has held various finance and marketing positions with the Marriott Corp., which culminated in his appointment as Finance Director of Marriott's joint venture with Aeroflot Soviet Airlines, where he spent two years in Moscow. Prior to working with Marriott, Chris was with the accounting firm of Price Waterhouse.

Robert A. Rinaldi 

Robert A. Rinaldi is Senior Vice President Sales, Merchandising and Customer Service for Jacobs Music Company. Bob received his B.S. in Public Administration from George Mason University and attended graduate school at George Washington University.

Bob currently serves as Board President for the West Chester University School of Music Advisory Board and was previously on the Board of Directors for the Hope For Henry Foundation. Bob actively supports the Philadelphia Ronald McDonald Houses.  Bob's efforts have raised thousands of dollars through "Children Helping Children" Performathons, most recently resulting in the acquisition of a Steinway Concert Grand for the lobby of Children's Hospital of Philadephia.

Gabrielle Kazze Rinaldi


Gabrielle Kazze Rinaldi, Executive Vice President and Director, Concert & Artist Department at Jacobs Music, is a former public school music teacher. She is Secretary of the Board of Overseers of the Curtis Institute of Music and a past Chair of the Friends of Curtis. Other Board affiliations have included the Musical Fund Society and Astral Artists, on which she continues to serve as a member of the Advisory Board.

Gabrielle and Al Rinaldi have built a long-standing tradition of service to and support of the musical organizations and institutions of the region and in 2008, Temple University presented them with the sixth annual Boyer College of Music and Dance Tribute Award, recognizing their contributions to the musical community. They are in the company of other years' recipients of this award including Charles Dutoit, Kenneth Gamble and Edward G. Rendell. In 2010 they received the Tri-County Concerts Association Award for "their continuing commitment to music."


Al C. Rinaldi  (1937 - 2014)

Al C. Rinaldi was Chairman and CEO of Jacobs Music Company from 1976 until 2014.  He was in the music industry for nearly 50 years. He served on the Steinway & Sons Advisory Board, and was elected to the Board of Directors of the National Association of Music Merchants. He was a Director of Princeton Bank and was an incorporator and Director of Fellowship Bank.  The Central Board of Settlement Music School and the Advisory Board of the Haddonfield Symphony are included in the arts organization Boards on which Mr. Rinaldi has served.




Renowned for our reliability, knowledge and quality of service, Jacobs Music offers the industry's finest personnel to serve you. Our sales consultants have a commanding knowledge of pianos and organs. Uniquely qualified to evaluate instruments that you may wish to trade in, they can also help you find the right instrument for your home, organization, or institution.

Our technicians offer expertise in everyday repair and tuning, concert preparation for world-class artists and complete restoration of Steinway concert grands. Every technician spends part of each year receiving advanced training, much of it at the Steinway factory in New York. Whether or not you purchased your piano from Jacobs, you can rely on our technicians to keep your instrument performing at its best.

Our on-staff keyboard instructors meet stringent selection criteria and enjoy nourishing the love of music in students of all ages and abilities. Whether you purchased your instrument from us, or just love to play, our instructors can help you progress, regardless of your goals or skill level.